Legal documents

Bengabet Privacy Policy — Keeping your data safe and secure

Bengabet takes your personal information very seriously. This page clearly explains how we collect, store, and use your data.

Last Updated: January 2026
SSL Encrypted
No Sale of Data
Personal Control
GDPR Compliant
How we We protect your data

Bengabet's Core Privacy Commitments at a Glance

End-to-End Encryption

All your personal and financial data is protected by 256-bit SSL encryption — whether in transit or at rest, your information is always encrypted.

No Sale of Data to Third Parties

Bengabet never sells, rents, or exchanges your personal information. Data is used solely for service operations and legal compliance.

Control over your data

You have the right to access, correct, or request deletion of your data at any time. Bengabet respects your privacy rights.

Secure Data Storage

All data is stored on secure servers and can only be accessed by authorized personnel when necessary. Regular security audits are conducted.

Cookie Transparency

Bengabet is fully transparent about which cookies it uses and why. You have the option to reject non-essential cookies.

Adherence to international standards

Bengabet follows international data protection standards and GDPR principles. We make no compromises when it comes to keeping your information secure.

1. Introduction

Bengabet (https://bengabet.xyz) is a trusted online gaming platform in Bangladesh. We believe protecting your personal information is not just a legal obligation — it is a core ethical commitment we stand by.

This Privacy Policy ("Policy") describes how Bengabet collects your personal information, the purposes for which it is used, when it is shared, and how it is kept secure. By using the Bengabet website or app, you are considered to have accepted this Privacy Policy.

This policy is written in English to ensure our Bangladesh-based users can read and understand it easily. If you need any clarification, please contact our support team.

Summary

Bengabet does not sell your data to third parties. Your information is used solely to provide our services, ensure security, and meet legal obligations.

2. What Information We Collect

Bengabet collects your information in several ways. Below is a detailed breakdown of what types of data are collected and under what circumstances.

Registration & Account Information

We collect the information you provide when creating an account:

  • Full Name & Date of Birth
  • Email address and mobile number
  • Current Address (including District and Division)
  • Username & Password (stored in encrypted form)

Identity Verification (KYC) Information

To fulfill legal obligations and prevent money laundering, we collect the following through the KYC process:

  • National ID (NID) or Passport Copy
  • Proof of Address Documents
  • Proof of Payment Method Ownership
  • Selfie or photo (if required)

Transaction Information

  • Deposit & Withdrawal History
  • Payment Methods Used (Mobile Banking, Nagad, etc.)
  • Transaction Date & Amount

Automatically Collected Information

Some data is collected automatically while you use Bengabet:

  • IP address and device type
  • Browser & Operating System Information
  • Login Times & Activity Logs
  • Game History & Preferences
  • Cookies & Session Data
Data Minimization Policy

Bengabet only collects information that is necessary. Requesting unnecessary or excessive data goes against our policy.

3. How Your Information Is Used

Bengabet uses the data it collects for the following purposes. Each purpose has a clear and defined reason:

Data Type Purpose of Use Legal basis
Registration Details Account creation and management Contract Compliance
KYC information Identity Verification, AML Compliance Legal obligations
Transaction Information Payment Processing, Fraud Prevention Contractual & Legal Obligations
Gaming History Service Improvement, Responsible Gaming Legitimate Interest
Device & Log Data Security, Fraud Detection Legitimate Interest
Email and phone Important Notifications, Support Contract Compliance

With your consent, Bengabet may also send you promotional emails or SMS. You have the right to withdraw this consent at any time.

4. Who Your Information Is Shared With

Bengabet does not sell your data. However, in certain circumstances, limited information may be shared with trusted parties:

Service Provider Partners

Bengabet works with certain trusted third parties to operate its services, including:

  • Payment Processors (Mobile Banking, Nagad, Bank) — for completing transactions
  • KYC verification providers — for identity confirmation
  • Cloud Storage Providers — for secure data storage
  • Game Software Providers — for game operation

All of these partners operate under strict data privacy agreements with Bengabet and are not permitted to use your information for their own purposes.

Legal obligations

Bengabet is required to disclose information in response to court orders, government directives, or lawful requests from law enforcement. In such cases, we always provide only the minimum information necessary.

What We Never Do

Bengabet never sells or transfers your data to advertising companies, data brokers, or any unauthorized third parties.

5. Cookie Policy

Bengabet uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.

Cookies we use

  • Essential cookies: Maintaining login sessions and ensuring security — the site cannot function without these.
  • Functional Cookies: To remember your preferences, such as language and settings.
  • Analytics Cookies: Site usage statistics are collected to help improve our services.
  • Security Cookies: To detect fraudulent activity.

Cookie Controls

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features of the site to stop working.

Cookie Control Tips

You can manage cookies from the Settings > Privacy section of any browser — Chrome, Firefox, Safari, or others. For more details, refer to your browser's help page.

6. Data Retention Period

Bengabet does not retain data longer than necessary. The retention periods for different types of information are outlined below:

  • Account information: For the duration of account activity and up to 5 years after closure (as required by law).
  • KYC documents: Retained for up to 5 years following verification.
  • Transaction Record: Up to 7 years (financial regulatory requirements).
  • Log Files & Session Data: Automatically deleted after 90 days.
  • Marketing Consent: Deleted immediately upon withdrawal of consent.

Once the designated retention period expires, data is securely deleted or anonymized.

7. Security Measures

Bengabet uses industry-leading security measures to protect your data. Our security framework operates on multiple layers:

  • 256-bit TLS/SSL Encryption — applied to all data transmissions
  • Password bcrypt Hashing — passwords are never stored in plain text
  • Two-Factor Authentication (2FA) — for account security
  • Regular Penetration Testing — vulnerabilities are proactively identified
  • 24/7 Security Monitoring — unusual activity is detected instantly
  • Data Backup & Disaster Recovery Plan
Your role matters too

Use a strong password, keep 2FA enabled, and never share your login details with anyone. If you notice any suspicious activity, let us know immediately.

8. Your Privacy Rights

As a Bengabet user, you have the following rights. To exercise any of them, please contact our support team.

Right to Access Your Data

You may request to see what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request the deletion of your data under certain conditions.

Right to Restrict Processing

You may request to restrict the processing of your data in certain circumstances.

Right to Data Portability

You may request a copy of your data in a structured, readable format.

Right to object

You may object to processing carried out on the basis of marketing or legitimate interests.

Bengabet will generally respond to rights requests within 30 days of receipt. For complex cases, this period may be extended up to 90 days, and you will be informed accordingly.

9. Protection of Minors

Bengabet strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process personal information from minors.

Age is verified at registration, and confirmed through identity documents during the KYC process. If we discover that a minor has created an account using false information, the account will be closed and all associated data deleted immediately.

For parents

If you believe your child has created an account on Bengabet, please contact us immediately at [email protected]. We will take prompt action.

10. Privacy Policy Changes

Bengabet may update this privacy policy from time to time. For significant changes, we will notify you through the following means:

  • Notifications will be sent to your registered email
  • A pop-up notification will appear when you log in to the platform
  • The "Last Updated" date at the top of this page will reflect any changes

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

Stay informed about updates

Keep your email address up to date so you receive timely notifications about any changes to our privacy policy.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Live Chat: Click the chat button after logging in to the platform
  • Support Hours: 7 days a week, 24 hours a day

We typically respond to emails within 24 hours. For urgent privacy matters, reaching out via live chat will get you a faster resolution.

Support in Bengali

Our support team can assist you in Bengali. Feel free to reach out with any privacy-related questions in your own language.

General Enquiries

Frequently Asked Questions About the Privacy Policy

No, Bengabet never sells your personal data to any third party. Your information is used solely for service operation, KYC verification, and fulfilling legal obligations. Sharing data with advertising companies or data brokers is strictly against our policy.

Your KYC documents are retained for up to 5 years after verification. This is required under international financial regulatory obligations. Once the retention period expires, the documents are securely deleted.

Yes, absolutely. You have the right to know what information Bengabet holds about you. To make this request, email us at [email protected] or reach out via live chat. We will provide the information within 30 days.

Even after account closure, certain data may be retained for a specified period due to legal obligations. Transaction records may be kept for up to 7 years, and KYC documents for up to 5 years. However, marketing data and consent records are deleted immediately.

Bengabet only sends promotional messages with your consent. You can give or withdraw this consent at registration or at any time afterwards. Withdrawing consent will stop marketing messages, though important account notifications may still be sent.

Enjoy Bengabet Safely

Play with confidence knowing your data is secure. Register today and claim your welcome bonus.

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